Help centre
Frequently asked questions.
Clear answers about accounts, transactions, security, and using the platform.
Need an answer?
Start with the essentials.
If your question is not covered here, our contact page gives you a direct route to the support team.
Contact supportHow do I create an account?+
Select Open account, complete the registration form, and sign in to reach your secure dashboard.
How can I fund my account?+
Once signed in, submit a deposit request from your dashboard. You can follow its review status in recent activity.
Where can I see my portfolio figures?+
Your dashboard displays available balance, capital, and returns or bonuses recorded on your account.
How do withdrawals work?+
Submit a withdrawal request from the same transaction panel. Requests remain pending until reviewed by an administrator.
Is a return guaranteed?+
No. Investing involves risk, and past performance or account projections do not guarantee future outcomes.
How is my account protected?+
Passwords are securely hashed, sessions use HTTP-only signed cookies, and access controls separate customer and administrator areas.
Can I access the platform on mobile?+
Yes. The public website and client dashboard are responsive and work across modern phones, tablets, and desktop browsers.
How do I contact support?+
Use the contact form or email support@nexainvestment.online. Never send your password by email.